deltalabs. — Cyfrowe Laboratorium Protetyczne

1. GENERAL PROVISIONS

The First Try-In Guarantee is part of deltalabs. laboratory workflow system, based on the Perfect Fit Protocol (PID).

The purpose of the guarantee is to increase the safety of collaboration with the clinician and confirm the quality of the prosthetic design and manufacturing process.

The guarantee applies exclusively to cases meeting the conditions set out in these terms.

2. SCOPE OF GUARANTEE

The First Try-In Guarantee means that:

if a restoration fabricated under the Perfect Fit Protocol does not seat at the first try-in due to a prosthetic fit issue, the order is not charged and the laboratory remakes the restoration.

The decision to apply the guarantee is made after case analysis by the laboratory.

3. RESTORATIONS COVERED

THE GUARANTEE COVERS:

—single crowns

—restorations fabricated in a fully digital workflow

—cases executed in accordance with the Perfect Fit Protocol

THE GUARANTEE DOES NOT COVER:

—bridges

—multi-unit restorations

—implant-supported restorations

—full arches

—provisional restorations

—restorations requiring cast components

4. CONDITIONS OF APPLICATION

The guarantee applies only when the following conditions are met:

—the order was properly described by the clinician

—scans are complete and legible

—an opposing arch scan was submitted

—a proper bite registration was submitted

—the preparation margin is unambiguously legible

—the preparation follows prosthodontic principles

—the case does not require a treatment plan change after fabrication

5. EXCLUSIONS

The guarantee does not apply when the fit issue results from:

—illegible or inaccurate scans

—incorrect or insufficient preparation

—improper bite registration

—lack of stable occlusal relationship

—treatment plan change after fabrication

—changes in the oral cavity between scanning and try-in

—damage to the restoration in the dental office

—modification of the restoration by the clinician before try-in

—seating the restoration in a manner inconsistent with its intended use

6. CLAIM PROCEDURE

In case of a fit issue, the clinician should:

—report the issue to the laboratory

—submit documentation (photograph or scan of the clinical situation)

—return the restoration to the laboratory for analysis

The laboratory performs a case analysis and decides on guarantee application.

7. REMAKE PROCEDURE

If the claim is confirmed, the laboratory:

—remakes the restoration

—treats the case as a priority

The cost of the remake is borne by the laboratory.

8. RIGHT OF REFUSAL

The laboratory reserves the right to refuse guarantee application if the case analysis shows that the issue does not result from the prosthetic fit of the restoration.

9. CASE EVALUATION

The evaluation of the fit issue cause is performed by the laboratory based on:

—CAD design analysis

—input data analysis

—clinical documentation

The laboratory decision in this regard is final.

10. AVAILABILITY RESTRICTIONS

The First Try-In Guarantee is available exclusively to clinicians collaborating with deltalabs. The laboratory reserves the right to decline in the case of:

—one-time orders

—the first order from a new client

—orders placed without prior collaboration with the clinician

11. FINAL PROVISIONS

The First Try-In Guarantee is part of the deltalabs. quality standard and applies exclusively to cases fabricated in accordance with the Perfect Fit Protocol.

The laboratory reserves the right to update these terms.

TERMS &
CONDITIONS

HAVE QUESTIONS?

ADD DELTALABS. TO YOUR SCANNER

TERMS &CONDITIONS

HAVE QUESTIONS?

ADD DELTALABS. TO YOUR SCANNER

TERMS &
CONDITIONS